Harvard Business Review just published an article on how to create an employee experience that not only increases loyalty and retention, but creates an environment where people enjoy coming to work, it’s inclusive, and creates and environment where a team can thrive. On top of that, when your employees are happy, it results in even happier customers. If you want to generate the very best experience for your customers so that they continue to return and share their experience with others, it all starts with the experience your employees have.
HBR’s research found that prioritizing customers over employees only creates short-term revenue growth, costing them more money in retention and engagement! You could potential increase your revenue by improving the employee experience. So how can can you do this?
**Grow the mutual trust, empower your people, listen to their ideas and concerns
**Be accountable, be responsive, be the example that you expect from people
**Align employee values and company vision, communicate well-defined milestones, show that you value your employees
**Recognize success, create goals and rewards for achieving them, provide opportunities for growth
**Invest in technology to help not hinder, choose the right tools be be efficient and effective, not just because it’s new and sexy
Inspire your people and empower them to be great! After all, they are a reflection of you and what your business stands for.
If you want to read the entire article you can find it here.